Project Communication

Communication is a critical element of successful project delivery. Poor communication has been identified as one of the leading causes of project failiure... — more…

Project resistance is typical when impacted staff, customers, or other stakeholders are not sure why a project is taking place, what benefits it might bring, or how it might impact them. Uncertainty and resistance can be mitigated with robust and well thought out communication.

Epiphany Project Services helps organisations to be understood. Our project communication services have supported billions of dollars (US) in projects. Our offerings include;

• Communication for organisational change
• Communication for systems implementations
• Full spectrum Communication (all audiences all channels)

For more information view our Project Communication pages.

Crisis Communication

When things go wrong, what you say, how, where, and when you say it can have a big impact on whether you recover or suffer additional damage... — more…

Communication in a crisis has to take place quickly, be credible, and relevant. Epiphany is able to draw upon its unique position as an organisation where full spectrum communication and a divisional focus on crisis management exist side by side. For more information visit our Crisis Communication page.

Stakeholder Management Consultancy

Stakeholders come in all shapes and sizes with a myriad of agendas. The successful management of stakeholders requires the right approach, good organisation, and the appropriate resources... — more…

If your organisation is looking at a complex and distributed mass of stakeholders, you may be wondering how you identify, engage, manage, report, and work with them to realise a successful outcome. We've been leading in this field for more than a decade. Stakeholder Management is a core capability within Epiphany Project Services. We bring together;

• Consulting - Experience initiating and delivering stakeholder management within highly complex stakeholder environments.
• Software - Designed to bring clarity, structure, and direction to stakeholder management, enabling improved management control, and more meaningful stakeholder engagement.

For more information visit our Stakeholder Management page.

Stakeholder Management Software

Regardless of the strategy, the task of indentifying, classifying, ranking, engaging, tracking, and managing stakeholder, especially in very large numbers can get complicated... — more…

We've been leading in this field for more than a decade. To deal with this complexity in our own consulting projects, we developed stakeholder management software capable of taking on the largest projects with the most diverse and distributed stakeholder groupings, and be able to distill the information into a manageable format that provides clarity, direction, and results.;

• Software - Designed to bring clarity, structure, and direction to stakeholder management, enabling improved management control, and more meaningful stakeholder engagement.

For more information about our software, visit our Stakeholder Software page.

Project Marketing & Branding

Projects often require the development of marketing or branding messages and themes. These elements are designed to support the communication process and bring additional clarity to communication... — more…
Part of the challenge is to create a brand and marketing materials that optimise the recipients experience, helping to communicate messages with greater clarity and generate more understanding.

However, knowing when it is, or is not appropriate to develop and deploy a brand and visual style, is critical to the aim of generating awareness and understanding. Inappropriately applied, branding can actually cause more confusion. — read more…

Welcome to Epiphany Project Services.

Who are we?

Epiphany Project Services are a division of Epiphany Global, focused on the delivery of specific business/project enabling consultancy services and software. Our clients include instantly recognisable public and private sector organisations across three continents.

What do we do?

Our primary focus is the delivery of high end communication and stakeholder management consultancy and supporting software services to organisations in the Public and Public sectors. Epiphany has supported some of the largest projects in Europe, typically valued in the GBP Millions to Billions range . Our services are typically sourced by project professionals and technology companies to support organisational change, new system implementations, and major infrastructure projects.

Epiphany delivers:

• Communication - Developing & implementing communication strategies to support major projects.
• Stakeholder Management - Developing and implementing stakeholder management programmes to support project delivery.
• Stakeholder Software - Enabling the effective identification, analysis and management of stakeholders, along with a full audit trail.

What makes Epiphany different?

Our results are what really stand out. We've built a reputation for taking on the toughest projects and consistently delivering on them. The approach and the processes that underpin Epiphany's delivery are unique.

Our results speak for themselves:

• Performance: Epiphany Project Services has supported projects with a value in excess of $7 Billion US.We've kept challenging projects on track, and even delivered in excess of $196 Million dollars in additional revenue to clients; that's revenue arising as a direct result of our suporting services.
• Capability: We've taken on projects that have run into difficulty, fallen behind schedule, met unexpected resistance, and played a key role in turning them around. Epiphany has supported the delivery of Communications, Stakeholder Management, and Marketing services within organisations with over 90,000 employees, supporting over 1 million extended stakeholders. We've worked in fields as diverse as Information Technology to Waste Management, Education to major Highways projects.
• Controversy & Resistance: We've been called in to take on high profile crisis media situations, communicating with stakeholders to mitigate damage, shifting public and media perception, to realise a positive 'surplus' in media coverage (to the order of millions of dollars in value).
• Stakeholder Software: Epiphany Project Services deploys its own stakeholder software, identifying, capturing, segmenting, ranking, and apply resources to the management of stakeholders. Our stakeholder management software provides detailed insights into stakeholder attitudes and is combined with a broader stakeholder management framework to deliver instant analysis and enable project leaders to have a clear understand of stakeholder motivations, attitudes and needs.